Below are a few frequently asked questions. Should you have further questions, please contact us at customerservice@dressagetrainingonline.com or call 510-499-5565 USA, we will respond within 12 hours.

• What is the price of membership?

  For $36.00 per month, you will have unlimited access to over 1300 training videos and educational content. The membership automatically renews every 30 days until canceled. Cancelation must happen at least 2 days before your next bill cycle. Bill cycle begins every 30th day, depending on the original date you signed on.
  
  Additional membership options which are non-refundable:

  • 6 Month commitment  paid now with 15% discount = Avg $30.60/month = $183.60
  • 12 Month commitment paid now with 20%discount = Avg $28.80/month = $345.60

  If you choose a 6 or 12 month membership paid in advance to enjoy a deeper discount, your membership will default to a 30 day recurring billing at the end of your term unless you decide to cancel.

  At any time if you do not wish to continue your membership you must cancel your membership.  We do not send renewal reminders.  Please use the "Contact" tab at the top of the website or send an email to customerservice@dressagetrainingonline.com; otherwise your credit card will be charged accordingly.

  We welcome you as a member again at any time,  Simply go on line and sign up again!

• How do I become a member?

  Click on from the left side of the homepage or click on Membership in the top tabs. Follow the directions. Start watching and learning.

• What payment methods are accepted?

  You have the most efficient payment methods on the Internet at your disposal:

  * VISA

  * Mastercard

  * American Express

  * Discover

• Do I need to be connected to the Internet to watch the streamed videos?

  Yes, you must have an active high speed internet connection running (56mg. or higher) for best results

• What devices are compatible ?

  All- - A high speed broadband connection is needed from your internet provider.You can watch our videos on ANY device. Whether your at the barn on your phone or traveling with your iPad...power up DTO, no special file to click no special broswer...just GO!

  You have control over the streaming quality of your video based on YOUR internet connection. We now stream dynamically, meaning we detect your internet throughput rate and deliver at the highest rate detected. However, you can manually increase or decrease the bitrate to change clarity, by "right clicking" on the video...choices will appear, click on your desired rate. 

  Please try this out with the sample videos so you can see if this is going to work for you.

• Can I preview a video before becoming a member?

  Yes. On the homepage at the top are sample videos, there are 4 short clips from videos you may view

• How often may I view the videos and how many may I view?

  Once you are a member you may watch as many videos as many times as you want, for as long as you continue your membership.  You have unlimited access to all videos on our website.

• How do I download a video?

  The videos are not able to be downloaded. They are watched via your computer, using streaming video, they take up no room on your computer.

• How do I contact technical support?

  If you encounter any problems please contact our customer service by emailing customerservice@dressagetrainingonline.com. You can also use the "Contact" tab on the top of the website.  The email that you used when becoming a member will be your identifier for all communication with our support team

• What happens if I am a member and can't remember my password?

  No problem. From the homepage, on the left side, under "My Account" press the button, follow the directions to have your password emailed to you.

• Do I still have to pay for my monthly membership if I don't use it?

  Yes- we have no way of knowing if you use it  or not as it is a flat rate.  It's like a subscription to the gym that is billed  in 30 day increments. You must notify us to cancel and stop the billing. There is no partial refund. It is your responsibility to review your bills monthly.

• How do I cancel my membership?

  Please use the "Contact" tab at the top of the website.  You will get a carbon copy of the email you sent.  You can also send an email to customerservice@dressagetrainingonline.com; otherwise your credit card will be charged accordingly. Please do this before the last 2 days of your 30 day billing cycle. You will need to provide your first and last name that you registered under. You will receive a confirmation email. Be sure to save this receipt as it is proof of your cancelation.

• If I am unhappy with my membership, can I get a refund?

  If you are not satisfied with your membership, we will refund your subscription. Please send your request within 3 days of becoming a member to customerservice@dressagetrainingonline.com or use the contact tab at the tab of the website.  You will receive a confirmation email back.

• Why do you need my email?

  Your email is used to send a payment confirmation message and as an identifier for correspondence.

• Can I view the website in another language?

  Today the website is in 4 languages, please click the appropriate country flag from the top right corner of the home page to view all written word in that language. Most videos are in English. However, when it can be heard in a language other than English, there is a flag displayed from which the language is primarily spoken.

• How do I know that the payment is secure?

  When accessing our payment pages, you will see a small padlock at the bottom of the status bar (to see this, make sure you have checked View/Status Bar in your browser). You can also right click on the payment page and then select ‘Properties’. The URL displayed will begin with ‘https’; ‘s’ stands for security.

• Can I watch the videos using my iPad or iPhone?

  Absolutely!  Since these devices require flash which is not yet available simply download software called Photon.  Once you have installed this program on your device, you can view DressageTrainingOnline.com content just as you would on your computer.

   

• How do I give a membership as a gift?

  A membership to DressageTrainingOnline.com is a great gift for many occasions. It’s easy! From the homepage, on the bottom, press the button, "Gift Certificates", the box with the bow around it and follow the instructions.
  

• I would like to advertise on this site. What do I do?

  If you would like to advertise a product, go to Store and create a seller account or click here. If you would like to advertise a horse for sale, go to Buy a Dressage horse and post your horse, or click here. It is FREE for members.You may also send an email to customerservice@dressagetrainingonline.com.

• How do I eliminate choppiness in the video?

  Hit the stop key in the media player, then hit the play button again, this will alleviate the lag time due to buffering. For best results, a minimum of a 56mg. broadband connection is needed. If you have a slower speed high speed connection, for example 11mg. the video will need to load almost fully to be able to play through without choppiness. Each video segment is approximately 10 to 15 minutes, which is quite large for the Online video world. If you have a slower connection, you can click on the segment, let it buffer in for 5 or 6 minutes, then play from the beginning. It will then play through without choppiness. Please try this out with the sample videos to you can see if this is going to work for you.